At Santa Clara Chiropractic Center, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.SantaClaraChiro.com, use our services, or interact with us. By accessing our website or services, you agree to the terms of this Privacy Policy.

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We may collect the following types of information:

a. Personal Information

• Contact Information: Name, email address, phone number, mailing address, or other details you provide when booking appointments, filling out forms, or contacting us.

• Health Information: Information related to your health, medical history, or treatment preferences, which may be collected during consultations or appointment scheduling (subject to HIPAA compliance if applicable).

• Payment Information: Billing details, such as credit card numbers or other payment methods, processed securely through third-party payment processors.

 

 b. Non-Personal Information

• Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on the site.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

 

c. Information from Third Parties

• We may receive information from third-party services, such as appointment scheduling platforms, analytics providers, or marketing partners, in accordance with their privacy policies.

 

How We Use Your Information:

• Provide and improve our chiropractic services, including scheduling appointments, communicating with you, and personalizing your care.

• Process payments and manage billing.

• Respond to inquiries, provide customer support, and send appointment reminders.

• Send promotional materials, newsletters, or updates about our services (you may opt out at any time).

• Analyze website usage to enhance functionality and user experience.

• Comply with legal obligations, such as maintaining health records or responding to lawful requests.

• Protect the security and integrity of our website and services.

 

How We Share Your Information:

• We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, scheduling appointments, or providing analytics (e.g., Google Analytics, payment processors, or email marketing platforms). These providers are contractually obligated to protect your information.

• Legal Compliance: When required by law, such as to comply with a subpoena, court order, or other legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of our practice, your information may be transferred as part of the transaction, with safeguards to protect your privacy.

• With Your Consent: When you explicitly agree to share your information, such as for referrals to other healthcare providers.

 

Health Information and HIPAA Compliance

• If you are a patient, any health-related information we collect is protected under the Health Insurance Portability and Accountability Act (HIPAA) in the United States. We maintain strict safeguards to ensure the confidentiality, integrity, and security of your protected health information (PHI).

 

Your Choices and Rights

• You have certain rights regarding your personal information, subject to applicable laws:

• Access and Update: You may request access to or correction of your personal information by contacting us.

• Opt-Out: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in our emails or contacting us directly.

• You can disable cookies through your browser settings, though this may affect website functionality.

• Our website does not currently respond to “Do Not Track” signals, but you can manage tracking preferences via cookies.

• CCPA/GDPR Rights: If you are a resident of California or the European Union, you may have additional rights, such as requesting deletion of your data or restricting its use. Contact us to exercise these rights.

 

Data Security

• We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security. If you suspect a data breach, please contact us immediately.

 

Data Retention

• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Health information may be retained in accordance with HIPAA or other applicable regulations.

 

Third-Party Links

• Our website may contain links to third-party websites, such as social media platforms or external booking systems. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

 

Children’s Privacy

• Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us to have it removed.

 

International Users

• Our website is operated in the United States. If you access our site from outside this country, your information may be transferred to and processed in our location. By using our services, you consent to this transfer and processing, subject to applicable data protection laws.

 

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date. Please review this policy periodically.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your information, please contact us here.

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